Salesforce Organizational Change Management Lead

About the role

We are seeking an experienced Organizational Change Management (OCM) Lead with Salesforce transformation experience to support the adoption of a new enterprise Salesforce platform across multiple business divisions. The OCM Lead will develop and execute the change strategy required to help employees, leaders, sales teams, service teams, and other stakeholders successfully adopt new Salesforce processes and capabilities. Responsibilities • Develop and execute the organizational change management strategy for the Salesforce transformation. • Assess organizational impacts associated with new Salesforce processes, technology, roles, and workflows. • Partner with business leaders and program leadership to identify change impacts and adoption risks. • Develop stakeholder engagement, communications, training, and adoption plans. • Work with Salesforce project, technical, data, and business teams to translate technology changes into business impacts. • Develop change readiness assessments and adoption measures. • Coordinate communications and stakeholder engagement for pilot implementations and broader divisional rollouts. • Develop or coordinate training materials, user communications, job aids, and other adoption resources. • Support business leaders and managers through changes to processes and responsibilities. • Identify resistance and adoption risks and develop mitigation strategies. • Establish feedback mechanisms to identify issues and improve adoption. • Track adoption and readiness metrics and report progress to program leadership. • Support change management activities as Salesforce expands across the organization.

What you’ll bring

• 7+ years of Organizational Change Management, business transformation, or change leadership experience. • Demonstrated experience supporting Salesforce implementations or Salesforce transformation programs. • Experience leading change initiatives involving new technology, business processes, and operating models. • Experience developing change management, communication, training, and adoption strategies. • Experience working with executive leaders, business stakeholders, project teams, and end users. • Experience supporting enterprise technology implementations across multiple business units. • Strong communication, facilitation, and stakeholder management skills. • Ability to work effectively in a complex, multi-workstream transformation environment.